Reporting Telephone Faults BT Sky Talk Post Office Plusnet

Or any other Service provider

Be For You Do ! Ask yourself the Following questions !

Q 1: When Should I report a telephone fault or Broadband issue ?

A: Only after you have tested your service within your TEST SOCKET. Your service

provider is ONLY responsible up to and including your TEST SOCKET.

Q 2: What If I do not have a Correct Mater Telephone Socket ?

A: You will not be able to test your service! you will need a Telephone Engineer.

Q 3: Who Can Fix My Telephone or Broadband Service ?

A: Your service provider does NOT have Field Engineers! All Service

Providers rely on "Openreach" or,

Independent Ex BT/ Openreach Engineers to Fix Faults within your Home. Like me: 07925 365 332

Q 4: How Much Does It Cost ?

A: Openreach do not charge you, They charge your service provider.!

Your service provider then charges You......

However, You Will Be Charged Nothing, If the FAULT is proved be for the

Test Socket. providing it has not been physically damaged by you or a third party.

Q 5: How Much £ for £ Will I pay My Service Provider For a Visit Charge ?

A: Service Providers differ slightly on how much you will actually be charged. This depends mainly on what Openreach are charging your provider. £99 - £130 Visit Charge Only, If the Fault is proved to be Working Okay up too and Including the Test Socket -PLEASE NOTE: That when this happens, the Openreach Engineer will now leave. It is Openreach's responsibility only to prove or fix any fault up too and Including your Test Socket (Demarcation Point) Any Fault on your Internal Wiring is your responsibility.

Q 6: How Much £ Will I pay My Service Provider to Fix a Fault in My Home ?

You will need to book an appointment with your service provider to fix a Fault in

your home ! PLEASE BE AWARE ! That if you are booking an Engineers visit to fix

your fault, Openreach will only fix it up too and Including your Test Socket

(Demarcation Point) and then Leave, Visit Charges will apply if up too the Test

Socket is Testing Okay and the Fault still exists on your wiring!

If you have proved the fault is at your home and have booked an Engineers visit to

actually fix the fault in your home (can not stress this enough) .Then these are the

charges that your service provider will be charged by Openreach

19th May 20013...£130 Visit Charge.

£110.40 per part of and up to any hour.

£??? Cost of any replacement parts, Sockets / Cable etc.....

Total Minimum Cost £240.40

Your service provider will now be charging you ! They do differ on what they may

charge you for the visit charge, but not the hourly rate or parts:

Remember:

Someone has to pay Openreach to fix a Fault on YOUR wiring and in YOUR home

If you had an installation / wiring provided by BT at some stage or openreach

that installation / wiring was only covered up to 12 months only,

you now own all the wiring away from the Master Socket.

It is less expensive to call a Local Telephone Engineer ClickHere to Find One

I

Q 7: Who Is Openreach ?

Openreach is a subsidiary company of BT

BT Split their company in two, BT Became a Service Provider (SP) (ISP)

and the Field Engineers Became Openreach who install and maintain the network form the exchange to the Master Telephone Socket on Behalf of All Service Providers not just BT

NOTE: If I cover your area then you can call me direct to fix your telephone faults: Steve 07925 365 332

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